Improving the competency and confidence of frontline workers to deal with suicidal crisis
What do we know?
The interactions a suicidal person has with frontline workers such as Police, paramedics and emergency department staff, can influence their decision to access and engage with care. Frontline workers can play a key role in de-escalating a crisis and improving safety. However, existing training may not include the latest emerging research and skills require periodic refreshing.
When vulnerable people seek help, frontline staff need to make them feel safe and heard. Evidence shows that it is the experience, rather than strict adherence to a protocol, that can make the difference.
In addition, workers exposed to stressful situations and trauma can themselves become vulnerable to suicide. By offering training to those on the frontline can build their capacity to respond to those in need – both members of the community and their colleagues who may be vulnerable due to trauma and PTSD.
What is happening?
- Local representatives from frontline organisations are actively involved in the local LifeSpan team and are helping identify emerging concerns or issues encountered by their colleagues
- Evidence-based training is being offered to frontline staff. This will provide an opportunity to refresh or learn knowledge and skills.
- Representatives from local frontline workforces are participating in in multidisciplinary events such as Expert Insights forums.
Strategy Summary - Frontline Workers
This brochure provides community members with a summary of the evidence, what is happening and how you can get involved.
Research Summary - Frontline Workers
This document provides a detailed summary of the evidence covering why the strategy is included in LifeSpan, evidence supporting the interventions recommended by LifeSpan, and how this strategy will be evaluated as part of the LifeSpan NSW Research trial.